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Help Central



Solutions to some common problems are listed below, if you need more help call us at (716) 880-2282 or fill out the form below.

Name:
Phone Number:
Email:
Problem:

Detail the nature of your problem:
Common problems
If you get Toshiba Error "illegal system DLL relocation."

Download and run this file click here

IBM Battery Recall
-To check your machine click here

Download for SVC Host Fix

-To download right click and save location as click here
Then double click the file to open, and then double click "svchostfix.bat" to run the program.

How To Connect to the Rochester Printer

-To connect, please click here

I forgot my password, how do I reset it?

Go to this website:

https://accounts.medaille.edu

And click on the link that says "Retrieve my password". Follow the instructions there to reset your password, if that doesn't work for you, give us a call at (716) 880-2282 and we can reset your password over the phone.

I am locked out of my account, how do I get it unlocked?

Your account gets locked if there are too many failed attempts to log in. It will unlock itself by itself after a while or you can give us a call at (716) 880-2282 to unlock it.

How do I reserve Audio/Visual equipment?

You can reserve audio/visual equipment by filling out the form located at:

http://it.medaille.edu/avrequest.asp

Where can I find my grades in MedailleOne?

To view your grades:
  • Log into MedailleOne
  • Click on the Student Services tab
  • Click on the link that says "Banner Services Click here to:"
  • Click on the link that says "For ALL STUDENTS, FACULTY & STAFF..."
  • Click on Student Services and Financial Aid
  • At this point it may ask you to agree to a form and/or verify your address, read the form and if you agree click on the OK button at the bottom of the screen
  • Click on Student Records
  • Click on Academic Transcripts
  • Select All Terms and click Submit
  • You should see your grades at this point
I get a blank screen in MedailleOne and none of the links work, how do I fix this?

This problem is usually due to a program called Norton Internet Security that is blocking some parts of MedailleOne. To fix this, just disable Norton Internet Security while you are using MedailleOne. You can do this by clicking on the View menu option in Internet Explorer, then clicking on Toolbars, then making sure that Norton Internet Security does not have a check next to it. You can also disable Norton Internet Security by right clicking on the icon for it on the bottom right of your screen and selecting Disable.
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